Shipping policy

Processing Time All orders are processed within 1–3 business days after payment is confirmed.

Shipping Times We ship internationally from our supplier network. Estimated delivery times are:

Please note: These are estimates and may vary due to customs, holidays, or carrier delays. We are not responsible for delays outside of our control.

Tracking Once your order ships you'll receive a confirmation email with a tracking number. You can track your order anytime here. Tracking information may take 2–5 days to update after shipment.

Customs & Duties International orders may be subject to customs fees or import duties depending on your country. These charges are the responsibility of the customer and are not included in our pricing.

Wrong Address Please double check your shipping address before placing your order. PawPile is not responsible for orders shipped to an incorrectly entered address.

Questions? Contact us on our Contact page and we'll get back to you within 1–2 business days. 🐾